Terms of Service

Last updated: October 24, 2026

These terms apply to your use of kloverin.com and Kloverin's services. If you subscribe to a plan for your business ("you"), they are the agreement between your business and Kloverin, and you accept them at checkout. If you are a customer of a business that uses Kloverin, the SMS terms below and our Privacy Policy apply to you.

The service

Kloverin sets up, hosts and maintains AI customer-contact tools for local businesses: website chat, missed-call text-back, lead alerts, an AI phone receptionist, booking links and review requests. What your plan includes is listed on our pricing section at the time you subscribe.

Setup and going live

After checkout you send us your business details through our onboarding form. We build your setup, give you a test number and a summary to review, and switch it on only after you approve it. You keep your existing business number: the service works through call forwarding, which you can turn off at any time.

Subscriptions and billing

Plans are billed monthly through Stripe, starting at checkout, plus a one-time setup fee (waived for founding clients). Listed prices include sales tax. Subscriptions renew automatically until cancelled. You can cancel any time by emailing contact@kloverin.com; cancellation takes effect at the end of the current billing period, and partial months are not refunded. Setup fees are non-refundable once setup has begun. We may change monthly prices with at least 30 days' notice by email, and you can cancel before a change takes effect. If a payment fails and isn't fixed within 10 days of our notice, we may pause the service.

SMS terms

By opting in to text messages, you agree to receive messages from Kloverin related to your inquiry, such as booking links, confirmations and follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Carriers are not liable for delayed or undelivered messages. Full details are on our SMS Program page.

Texting availability

Phone carriers require every business that sends texts to be registered. We file the registration for you, using the legal business details you provide. Texts sent from your business number, such as missed-call text-back and lead confirmations, start once the carriers approve it, which usually takes 1–2 weeks and is outside our control. Calls, website chat and booking links work in the meantime.

Fair use

Plans are built for a typical single-location business. Growth includes up to 500 AI-answered calls per month and Pro up to 800. We never stop answering calls mid-month. If your usage regularly goes past your plan, we'll contact you to talk about a plan that fits.

Your responsibilities

• Give us accurate business information, and tell us promptly when it changes (hours, services, prices, policies).
• Review your assistant's answers before go-live and tell us about anything wrong.
• Follow up on the leads, bookings and messages the service passes to you. Kloverin captures and routes inquiries; doing the work and following up is up to you.
• Only have us text people who contacted your business or otherwise agreed to hear from you, and don't ask us to remove opt-out handling (STOP replies are honored automatically).
• Use the service lawfully. We may suspend or end service immediately for illegal, abusive or spam use.

The AI assistant

Your assistant tells callers and visitors that it is a virtual assistant. It is set up to answer common questions, collect details and share booking links, not to quote final prices, diagnose problems or give safety advice. AI can sometimes misunderstand people or give incomplete answers. It is not an emergency service: it tells people with an emergency to call 911.

Phone numbers and your data

Any phone number we provide for your service is held in Kloverin's telecom account. If you leave and your account is paid up, we'll help you port it to your own carrier on request (carrier fees are yours). You own your customer data: call details, messages, transcripts and leads. We use it only to provide the service to you and never sell it. Within 30 days after you cancel, we'll send you an export on request, and we may then delete it. Kloverin owns the software, templates and workflows it uses; content written specifically for your business is yours to keep.

Outside providers and availability

The service runs on outside providers, including phone carriers, hosting, AI model providers and Stripe. We aim to keep it running 24/7 and fix problems quickly, but we can't guarantee uninterrupted or error-free service, and we aren't responsible for those providers' outages, carrier message filtering, or rule changes.

Disclaimers and liability

The service is provided "as is", and we don't promise any particular number of leads, bookings, reviews or revenue. To the extent allowed by law, neither party is liable for lost profits or indirect, incidental or consequential damages, including from a missed call, message or booking, and Kloverin's total liability is limited to the fees you paid in the 3 months before the claim. You agree to cover claims brought against Kloverin that arise from the business information you provide, your services to your customers, or messages sent to people who didn't consent to hear from you (including claims under the Telephone Consumer Protection Act).

Ending service

Either side can end service: you by cancelling as described above, and Kloverin with 30 days' notice by email, or immediately for non-payment after notice or a breach of "Your responsibilities". Amounts owed up to the end date remain due.

General

Texas law governs these terms. We may update them and will post the new version here; for subscribers, material changes take effect 30 days after we email you. We may list your business name as a customer, but we'll ask before using your results, logo or quotes in marketing.

Contact

Kloverin · contact@kloverin.com